This page summarises section 2 of the Terms of Service. If the two ever differ, the Terms of Service apply.
1. Plan fees
- A period that has started is not refunded. When you start a monthly or yearly period, the service opens immediately.
- Cancellations and downgrades take effect at the end of the period. Your plan stays active until then, and you are not charged for the next period.
- When you upgrade you pay only the difference for the remaining days. The unused part of the old period is deducted.
- Any mandatory withdrawal or refund rights you have under applicable consumer law are unaffected.
2. Article service fee
- The fee is reserved from your balance when writing starts.
- If writing fails, or you cancel a queued article, the fee is refunded to your balance automatically.
- The fee for a finished article is not refunded. The writing cost itself is paid to your own AI provider and is outside glimana's control.
3. Wallet balance
- The balance can be spent only inside glimana. It cannot be cashed out or moved to another account.
- Top-ups are made on the TRON (TRC20) network only. We cannot recover funds sent on another network or to a wrong address.
4. Charges made in error
If you were charged twice, or a system error took the wrong amount, the difference is returned to your balance. Email support@glimana.com with your workspace name and the date. We reply within one business day.